Payment and refunds
How to pay for credits, when they reach your balance and how to get your money back.
Revision of 2026-10-11 · This is a translation of the Russian original. If the two differ, the Russian version prevails.
Published at: korkem-ai.com/ru/legal/payment.
This page explains in plain words how to pay for Korkem AI services and how to get your money back. The terms of the contract are set out in the Public offer; if they differ, the offer applies.
1. What you pay for
Korkem AI services are paid for with credits. One credit costs 15 tenge. A single payment buys from 100 to 10,000 credits. The service shows how many credits each action costs (a text, an image, a video, an account review) before you start it. The rates as of the revision date are listed in Appendix 1 to the offer.
A credit is neither money nor electronic money but a unit of account for the service's paid services. Credits cannot be transferred to another person or exchanged for money, except for a refund of the payment for unused credits under the rules below.
2. How payment works
Card payments go through the payment institution Freedom Pay LLP (FreedomPay). Visa and Mastercard cards are accepted. Payments are made in tenge. Before paying, you tick that you accept the terms of the Public offer.
Card details are entered on the secure FreedomPay page: the card number, the cardholder's name, the expiry date and the three-digit security code (CVV2 for Visa or CVC2 for Mastercard) on the back of the card. Your bank may then ask you to confirm the payment with a 3-D Secure code sent by SMS. If the code does not arrive, contact the bank that issued your card.
Payments follow the rules of the international payment systems Visa and Mastercard, and card details are transmitted only in encrypted form. Korkem AI neither receives nor stores your card details.
3. When a payment may fail
- The card is not enabled for online payments. Check with your bank.
- There are not enough funds on the card.
- The card details were entered incorrectly.
- The card has expired. The expiry date is printed on its front.
4. Receiving the service and the receipt
Credits are added to your account balance automatically, usually within a few minutes of payment. Nothing is shipped: the service is provided online, in the service on the korkem-ai.com website. A fiscal receipt is sent to the email address of your account.
If the payment has been charged but the credits have not appeared within an hour, write to us at admin@korkem-ai.com.
5. Refunds
What is refunded. The money for credits you bought and have not used yet. Credits already spent on completed actions and free welcome credits are not refunded. Welcome credits are spent first.
Service failures. If an action failed through our fault or the result has an obvious technical defect, the credits go back to your balance automatically or the action is repeated free of charge; you do not need to write to us when the credits are returned automatically.
How to request a refund. Send a request to admin@korkem-ai.com from the address your account is registered to, or use the "Get my money back" button in the service settings. State the date and amount of the payment or the order number. A copy of an identity document is not needed.
Periods. We consider the request within 10 calendar days. After approval, we pass the refund instruction to the payment institution within 3 business days; the payment institution usually processes it in 1 to 4 business days, and the time for the money to reach the card depends on your bank and does not exceed 30 calendar days. Money is refunded only to the card the payment was made from; no cash refunds are made. If the card has been closed, write to us and we will refund to your bank account.
Deleting the account. Before deletion, the service will show the remaining paid credits and offer to request a refund. If you deleted the account without submitting a request, you are still entitled to a refund by confirming the payment with a receipt or a bank statement.
Charged by mistake. If you were charged twice or charged without credits being added, attach a statement or a receipt from your bank to the request. The full amount of the erroneous payment is refunded.
Before disputing a payment with your bank, please write to us: it is usually the faster way to get your money back.
6. Contacts
- ИП Nomad JC (Чинозбеков Абдужамол Абдужалолович), IIN 990815301658
- г. Астана, проспект Улы Дала, д. 29, кв. 169
- Email: admin@korkem-ai.com
- Phone: +7 775 969 41 62
Claims are considered within 14 business days.