How to delete your data

Korkem AI, korkem-ai.com. Published at: korkem-ai.com/ru/legal/data-deletion.

You can delete your data at any time. The ways to do it are described below.

Sign in to Korkem AI and open Settings. In the "Deleting your account" section, press "Delete account". The service will show the remaining paid credits and offer to request a refund first. We will then send a code to the email address linked to the account. Enter the code, and the account and all its data are deleted at once; a confirmation with the request code will arrive by email.

The code is needed so that a stranger who gets hold of an open tab cannot delete your account.

Write to admin@korkem-ai.com from the address your account is registered to and ask us to delete the account. We will delete the data within three business days and reply by email with the request code once it is done. If the email comes from a different address, we may ask you to confirm that the account is yours.

If you connected Instagram or Facebook, you can remove the Korkem AI app in the settings of the network itself (the "Apps and websites" / "Business Integrations" section). The service then loses access to that network. The saved tokens and connection data are deleted when you disconnect the account in the service settings; the rest of the account data stays until you delete the account by option one or two.

• ·The account, the email address and everything you told us about your business.
• ·Connections to social networks together with the encrypted access to them.
• ·Created texts, images and videos, including files in storage.
• ·The agent's conversations with your clients and the cards of those clients.

Data disappear from backups no later than 30 days after deletion; until then they are not used and are not restored to the service.

Posts that have already been published in your social media accounts remain: they are in your account, they belong to you, and only you can delete them, using the social network's own tools.

Records of payments and credit charges are kept to the extent needed for accounting and tax records and for considering refund requests, for the period set by law. They are used only for these purposes.

The money for credits you bought and have not used is refunded on request. It is better to submit the request before deleting the account, as it is faster. If you have already deleted the account, the right to a refund remains: write to admin@korkem-ai.com and attach a receipt or a bank statement. The refund procedure is described on the "Payment and refunds" page.

You can ask us to delete part of your data rather than the whole account, for example the conversations with clients or the uploaded materials, or withdraw your consent to the transfer of data outside Kazakhstan. Write to admin@korkem-ai.com and say what exactly to delete. We will reply within three business days.

If you cannot delete the account or are not sure the data have been deleted completely, write to admin@korkem-ai.com and we will look into it and reply.